Privacy Policy | Card Suite Ipswich

Introduction and Scope

This policy explains how we collect, use, disclose, and store personal information when you interact with our venue, website, or services.

It applies to all visitors, customers, and users of our website, including those who enquire about offline poker, the card lounge, poker tables, live poker, poker nights, or the restaurant.
By using our website or providing personal information, you consent to the practices described in this policy.

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, such as when you make a booking, send an enquiry, or visit our venue.

Contact details: name, email address, phone number, and postal address.
Booking details: date, time, number of guests, and any special requests related to the card lounge, poker tables, or restaurant.
Enquiry details: messages you send via our contact form or email.
Identification details: if required for age verification (21+) or venue entry, we may collect proof of age information, but we do not retain copies unless legally required.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information about your device and browsing behaviour.

Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
Cookies and similar technologies: we use cookies to enhance your experience and analyse site traffic. See our Cookie Policy for details.
Analytics data: aggregated, non-identifying information about site usage to improve our services.

Information from Third Parties

We may receive personal information about you from third parties, such as booking platforms or social media, if you interact with us through those channels.

If you book a poker table or restaurant reservation through a third-party platform, that platform may share your contact details with us. We treat any information received from third parties in accordance with this policy.

How We Use Your Information

Primary Purposes

We use your personal information to provide and improve our services, including offline poker, card lounge, poker tables, live poker, poker nights, and restaurant offerings.

To process bookings and reservations for poker tables, poker nights, and restaurant dining.
To respond to enquiries and provide customer support.
To send you important information about your bookings or changes to our services.
To verify your age (21+) as required for entry to the venue.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.

Marketing Communications

With your consent, we may send you promotional communications about upcoming poker nights, special events, or restaurant offers.

You can opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us. We do not sell or rent your personal information to third parties for marketing purposes.

Disclosure of Your Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing bookings, or delivering our services.

Examples include booking platform providers, email service providers, and website analytics providers.
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We do not sell your personal information to third parties.

Legal Requirements

We may disclose your personal information if required by law, regulation, legal process, or governmental request.

This includes responding to court orders, subpoenas, or requests from law enforcement authorities. We may also disclose information to protect the rights, property, or safety of Card Suite Ipswich, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of the transaction.

We will notify you via email or a prominent notice on our website if such a transfer occurs and results in a material change to this policy.

Data Security and Retention

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We use industry-standard security measures, including encryption, secure servers, and access controls.
Access to personal information is restricted to authorised personnel who need it to perform their duties.
We regularly review our security practices to ensure they remain effective.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Booking and enquiry records are typically retained for a period of 12 months after the last interaction, unless legal requirements dictate otherwise. When personal information is no longer needed, we securely destroy or de-identify it.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies.

To request access or correction, please contact us using the details provided in the Contact section below.
We will respond to your request within a reasonable timeframe, usually within 30 days.
In some circumstances, we may refuse access as permitted by the Privacy Act, and we will provide reasons for any refusal.

Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time.

Use the unsubscribe link in any marketing email, or contact us directly. Opting out of marketing does not affect transactional communications related to your bookings or enquiries.

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us.

We will investigate your complaint and respond in writing within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognise your browser and remember certain information.

We use cookies to improve website functionality, analyse traffic, and personalise your experience.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Types of Cookies We Use

We use the following types of cookies:

Essential cookies: necessary for the website to function properly.
Analytics cookies: help us understand how visitors use the site (e.g., Google Analytics).
Preference cookies: remember your choices, such as language or region.

Managing Cookies

You can manage or delete cookies through your browser settings. For more information, please see our Cookie Policy.

Most browsers allow you to refuse cookies or alert you when a cookie is sent. If you disable cookies, some parts of our website may not function as intended.

International Data Transfers

Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. However, some of our third-party service providers may store or process data outside Australia.

Where such transfers occur, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles. By providing your personal information, you consent to such overseas disclosure where necessary.

Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

The updated policy will be posted on this page with a new effective date.
We will notify you of material changes by email or a prominent notice on our website.
Your continued use of our services after any changes constitutes acceptance of the revised policy.

Contact Us

Privacy Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below.

Phone: +61 406 827 351
Email: [email protected]
Address: 108 Limestone Street, Ipswich QLD 4305, Australia